In the iGaming industry, no one would disagree that using the right technology to support your business goals is vital. However, as Altenar’s Account Management Director Giannis Papakonstantinou wisely points out in a recent publication, “it would not matter much unless it was followed by a great service.” True. In 2024, iGaming operators have no shortage of options, and finding a provider that combines advanced, flexible, and scalable technology with top-tier support can be daunting.
In numerous articles, Altenar has shared extensive insights into its technological strengths. This feature now shifts focus to explain how our business, customer, and technical support teams work together to deliver unmatched service for our operator partners.
The Three Pillars of Effective Support
For both new and experienced iGaming operators, partnering with a technology provider truly committed to your platform’s success can be a game-changer. It’s not just about securing a reliable, advanced platform—it’s also about working with a partner who understands the nuances of your business, from entering new markets to maintaining compliance with ever-evolving regulations.
Strategic Guidance for Success
During the strategic planning phase, a great provider doesn’t just hand over the tech and step away. Instead, they collaborate closely with operators to build tailored business strategies that align with their unique objectives. This approach boosts both profitability and efficiency from the outset. Having this kind of expert guidance is like having an experienced navigator on board—someone who helps steer through complex issues like risk management and financial planning for a smoother journey to success.
Personal Touch and Proactive Communication
Just as strategic support lays the groundwork, having dedicated account managers adds a human element to the operator’s journey. Think of them as your helmsman. These professionals do more than answer questions—they immerse themselves in understanding each client’s goals and challenges. With that knowledge, account managers offer custom advice and proactive support to help operators stay one step ahead.
At its core, account management is about much more than fast replies. It’s about anticipating problems before they occur and maintaining steady, transparent communication. This ongoing dialogue means iGaming professionals can avoid crises and concentrate on innovation, confident that their account manager is watching their back.
The Backbone of iGaming Operations
To put their role in perspective, dedicated account managers are also critical in bridging the gap between operators and technical teams. They serve as the primary point of contact, ensuring all technical requirements are clearly communicated and effectively implemented during platform development and launch. Whether it’s customizing platform settings, integrating new games, or coordinating go-live processes, account managers work with tech support to deliver a seamless experience.
But collaboration doesn’t end there. As operators grow, ongoing technical support becomes even more essential. That includes everything from regular software updates and scaling the platform to resolving issues quickly. With strong coordination, your platform remains flexible and responsive—so you can focus on your business while technical experts take care of the rest.
The Altenar Approach
Altenar’s dedication to client success goes far beyond delivering best-in-class software. With over 13 years of top-level experience, we’ve refined a service model that supports every aspect of an operator’s business. Our omnichannel support system is a perfect example. Whether users prefer live chat, email, or phone, they can reach out through whichever method they’re most comfortable with. Quick fixes are useful, but our bigger goal is to provide a consistent, high-quality experience that keeps players happy—boosting retention and building long-term loyalty.
Then there is regulatory compliance, which can be a real headache for operators, especially when new to iGaming or dealing with multiple jurisdictions. Altenar’s expertise in charting a route through these complexities means we can safely navigate through the maze of regulations—from AML measures to technical audits—so our partners can move forward without the constant worry of compliance issues. Altogether, Altenar’s approach to business support is much more than solving problems. We aim to anticipate needs, maximize opportunities, and set our partners up for long-term success in a complex and technical environment.
Your Dedicated Partner in B2B Customer Support
When operators partner with Altenar to launch a new gaming platform, they gain immediate access to a dedicated account manager from day one. Our professionals are not only experienced in iGaming but also deeply committed to understanding each client's unique business goals and challenges.
Their primary role is to facilitate smooth communication across departments, offer strategic business advice, and provide tailored solutions that lead to success. For example, during onboarding, account managers lead training sessions and product demonstrations, ensuring operators are fully equipped to maximize the platform’s capabilities.
Furthermore, they are not only your go-to point of contact when an issue arises. Altenar account managers will proactively maintain regular contact to provide updates on new features, market trends, and performance insights. This ongoing relationship means they’re always on hand to refine strategies and support business growth.
Moreover, our account professionals excel at preemptive problem-solving, identifying potential issues before they arise and coordinating with technical and business support teams to address them. This forward-looking approach helps operators navigate regulatory challenges, manage risks, and run a more profitable business.
End-to-End Support for Lasting Success — A Partner’s Experience
With Altenar in your corner, your path to iGaming success begins with the high level of support you receive from the moment you sign up.
Onboarding and Initial Setup
At Altenar, we understand that getting the setup right from the beginning is essential for the success of any online sportsbook or gambling operation. That’s why our onboarding process isn’t just about handing over a platform and walking away. We believe it’s about building a foundation together. For instance, our professionals will work closely with your team to customize the platform’s configuration to meet your specific market needs, whether that means integrating regional payment methods or adjusting settings to comply with local regulations.
Our account managers guide partners through every detail—from back-end configurations to front-end customizations that align with your brand—while ensuring your team is confident using every feature of the platform. And if compliance seems daunting, we’re there with you as well, helping you navigate the maze of regulatory requirements for your jurisdictions.
To this end, the goal is to make sure everything is in place for smooth operations and a strong launch. In our view, you’re not just getting a platform—you’re getting a partner committed to setting you up for long-term success.
Building and Launching the Platform
Once onboarding and initial setup are complete, the focus shifts to building and launching your platform. This is where Altenar’s collaborative approach truly shines. During this stage, we involve our partners in every step—from refining the platform design to customizing features that align with your specific goals. We want to make sure the final product isn’t just about functionality, but about reflecting a brand identity that fits your vision for the business.
Before going live, we put the platform through rigorous testing and quality assurance. Our team conducts extensive checks to ensure stability and security, simulating real-world scenarios to confirm the platform can handle high traffic and operational demands. Our mission is to deliver a final product that performs flawlessly from day one—so you can launch with confidence, knowing everything is built to the highest standards. With Altenar’s support, you’re not just building a platform—you’re establishing the foundation for sustainable success.
Operational Support
From our side, the real work begins when your vision is up and running in earnest. Altenar’s support team is right there with you, keeping a close eye on your operations with real-time monitoring and risk management tools. Our support teams make sure any potential hiccups are spotted early and dealt with before they cause trouble. It’s about staying ahead of the game so you can focus on growing the business, marketing your brand, and expanding your reach.
We also provide detailed analytics and reports to keep things running smoothly, offering a clear picture of what’s working and where you can improve. It’s not just data—it’s clear, actionable insights that help our partners make smarter decisions. And if something does go wrong? Our technical support team is available 24/7, ready to tackle anything from software updates to server issues. At Altenar, we’ll do whatever it takes to keep your platform running at optimal performance without missing a beat.
Supporting Long-Term Growth and Innovation
Naturally, we understand that growth in iGaming isn’t a one-size-fits-all journey. That’s why our sportsbook platform is built to be as scalable and flexible as you need it to be—whether you’re a startup looking to break into the market or an established operator expanding into new territories. With our solutions, you can start small and scale up, integrating more features and taking greater control as your business evolves. If your goal is to gain more operational independence over time, we’ll provide the tools and support to make that transition happen when you need it.
But growth isn’t just about adding capacity—it’s also about staying ahead of technology trends. At Altenar, we’re continuously innovating, rolling out new features and updates to keep you at the forefront of the industry. So whether it’s integrating the latest esports software or introducing advanced player engagement tools, we ensure your platform remains competitive and adaptable at all times.
Whatever your vision, we’re here to help make it a reality
This proactive approach enhances the player experience and helps operators manage their business more effectively—ultimately meeting the end goal of boosting player satisfaction and loyalty.
By partnering with Altenar, you’re investing in a platform built for growth and innovation alongside you. We’re committed to supporting long-term platform success, whether that means expanding into new markets or evolving your business model to meet changing demands.
The Value of Partnership in iGaming
Choosing the right technology provider is crucial for long-term success in the competitive iGaming industry. It’s not just about finding a platform that works—it’s about partnering with a company that truly understands your business and provides ongoing support at every stage. That’s where Altenar stands out. Our commitment goes beyond technical solutions. We focus on building a partnership that drives growth and adapts to your evolving needs.
What sets Altenar apart is our exceptional level of service and support, which each and every partner enjoys from day one of our mutual collaboration. From business support to dedicated account managers, we prioritize client satisfaction and tailor our approach to meet your specific goals. Furthermore, we’re not rigid. Our flexibility allows us to establish new operational processes that align with your needs while always taking your feedback into account. This ongoing dialogue doesn’t just improve your experience—it actually shapes our product roadmap, giving Altenar the means to deliver solutions that keep you in the game and ahead of the curve.
Partnering with Altenar means having a team that’s genuinely invested in your success. Imagine the possibilities. Book a call with our specialists now to find out how our dedicated support and flexible solutions can empower your business at every stage of growth.
